Return, Replacement and Refund Policy
This policy is written for spiritual gift products, customization orders and gift packing. It should be reviewed before live launch.
Damaged product
If a customer receives a damaged item, they should contact customer care with order ID, unpacking photos/video and delivery details within the defined support window.
Customized orders
Customized products such as wedding names, logo cards or caricature/photo customization may not be returnable after approval and production, unless there is a clear production mistake.
Refund mode
For prepaid orders, refunds should be processed to the original payment method after admin approval. COD refund process can be handled manually until payment systems are fully integrated.
Suggested live rules
- Replacement for damaged/wrong item only.
- No return for used/opened spiritual gift products unless damage is verified.
- No return for approved custom designs.
- Refund/replacement decision remains subject to admin verification.
Final rules should be confirmed by the business owner before public launch.